Return & Exchange Policy
Customer satisfaction is our top priority at Leather Fashion Valley.
At Leather Fashion Valley, we specialize in crafting high-quality, screen-accurate superhero and movie costumes. Each costume is made with carefully selected materials to match the screen-used references as closely as possible. Our goal is to replicate the exact look, fit, and feel of the original costume, and we highly encourage our customers to choose the custom size option for the best fit.
Custom Sizing Policy
To ensure a perfect fit, we provide a complete custom sizing guide. Customers are required to follow the guide and submit their accurate body measurements. We tailor each suit according to the provided size—whether you’re tall, slim, or broad, we make it just for you.
If a suit made to custom size does not fit due to our mistake, we will take full responsibility and remake or replace the part(s) that don’t fit—at no extra cost.
If the wrong size was submitted by the client, and the costume doesn’t fit, we offer a 50% discount on the remake/replacement. This is our way of supporting our customers, even when the sizing error wasn’t ours.
Note:
Custom-sized or custom-designed orders cannot be canceled for a full refund once production has started. If a client insists on canceling, 50% of the total order amount will be deducted to cover materials, labor, and design work already in progress.
Order Cancellation Policy
Within 48 hours of placing the order: 100% refundable.
After 48 hours but before 4 days: 30% deduction from total order amount.
After 4 days of placing the order: 50% deduction from total order amount.
Why We Deduct on Cancellations: As soon as an order is received, our production team begins sourcing materials and working on your custom design. Each order involves multiple departments—materials team, design, cutting, stitching—and each member is compensated for their time and work. These costs are incurred early in the process, which is why partial deductions apply for cancellations.
Important Notes:
All costumes are handcrafted and tailored specifically for each customer.
We do not offer refunds or returns for custom-sized suits unless there is an error on our part.
We stand behind our work and always aim to resolve any sizing or quality concerns quickly and fairly.
Our ultimate goal is for every customer to receive the perfect costume and be 100% satisfied.